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drone photo of boats on buoy at Homewood High and Dry Marina

COVID-19

Updated: 5/29/2020

We are excited to welcome you back to the Homewood High & Dry Marina! We are officially open for the public and the summer season on Monday, June 1.

The health and safety of our guests and employees remains our priority. As our operations resume, they will include new policies and guidelines that align with recommendations from local, regional and national health officials. We will continue to monitor agency recommendations for best practices and adjust our operating procedures accordingly.

We ask that our guests respect the seriousness of this situation and strictly adhere to these guidelines so that we may all continue to enjoy spending time at our properties and at Lake Tahoe. We appreciate your patience and cooperation as we adapt to these new circumstances together.

Launching & Boat Access

  • All boaters (dry rack and buoy customers) must reserve a “launch time” or “buoy boat time” in advance through the Marina’s new BoatCloud reservation system prior to arrival. See below for additional details regarding BoatCloud.
  • Dry rack launches and buoy customer buoy boat rides will be staggered. All times available are found through the BoatCloud online reservation system. More information can be found here.
  • Customers will be responsible for the removal of their boat cover and operation of the boat’s battery switch, if applicable, until further notice.
  • Buoy Boat Requests 
    • The valet buoy boat will only transport one customer at a time, the captain of the vessel, to the boat. No shared rides. The rest of the party must remain in the ‘Welcome Area’ until the boat and captain are at the dock with the boat – then the rest of the group can proceed to load the boat.
    • The customer is to sit in the bow of the boat to maintain social distance from the staff driving the buoy boat.
    • When ready for a pick-up to return to shore there are four ways to alert our staff:
      1.  You update your reservation status through the BoatCloud app that your vessel is “ready to stow”
      2. Call the storage or service office phone
      3. Drive by the gas dock on your way back to the buoy and alert staff you are ready
      4. Send an email to storage or service email account
  • Complimentary Rowboats 
    • Complimentary row boats will continue to be available for buoy field customers for before and after-hours boat access.
    • As always, we ask that if you use a rowboat you return it to the shore so others can use it as well.
    • The rowboats will be a shared point of contact between guests. Our staff will sanitize row boats throughout business hours but it is up to the guest to maintain proper sanitization while the marina is closed. Gloves are recommended.
  • Alternative Access 
    • Customers who prefer to access their boat buoys via swimming or alternative methods are required to make a BoatCloud reservation if they plan on picking up the rest of their group from the Marina’s dock.

Pre-Arrival 

  • Alongside typical boating accessories including towels, hats and sunglasses, we recommend that guests prepare a “to go” bucket or easily accessible bag of hand sanitizer, wipes and face masks.
  • All guests are advised to apply sunscreen before leaving the house, and do not share sunscreen with anyone outside of your home.
  • Limited food option availability is anticipated around the lake. The West Shore Café and Tahoe Fusion are serving takeout food options and we encourage you to visit their websites for more information on their schedule and offerings.

Parking 

  • Marina guests are encouraged to park at Homewood Mountain Resort parking lot #6, the south side of the lodge. Homewood is located at 5145 West Lake Blvd., directly across the street from the Marina.
  • Loading and unloading are available at the Fawn street entrance to the Marina. No long-term parking is available in the Marina lot.
  • Public street parking along Highway 89 and side streets is available on a first-come, first-served basis.

Upon Arrival  

  • Please arrive prior to your launch time to allow time to park, gather your things, and walk to the ‘Welcome Area’ to be on time for your scheduled launch.
  • Upon arriving at the marina you will be greeted in our parking lot by our Marina concierge. Our concierge can direct you to a ‘Welcome Area” while you wait for your boat to be ready, provide information on new policies and procedures, and walk you through any questions you might have.
  • Late arrivals
    • Guests who are 10 minutes late or more will lose their reservation spot and will need to rebook the next available time through BoatCloud.
  • All guests are asked to queue in a designated staging area or ‘Welcome Area’ in the Marina parking lot off Fawn Street. Do not go down to the harbor until you are instructed to do so. Marina staff will notify you when the dock is clear of previous guests and your boat/buoy boat is ready.
  • All guests must use the designated crosswalk to cross Highway 89.

Restrooms 

To avoid unnecessary contact, we ask that you take care of your restroom needs before you get to the Marina. New Marina customer restrooms are available for use if needed and are located under the awning on the south side of the Marina building that faces Hwy 89. Restrooms are also available at Homewood Mountain Resort’s North Lodge. Restrooms at the West Shore Café are not permitted for Marina guest use. The upstairs restrooms at the marina are for employees only.

Tahoe Boat Inspection 

Only boats with an intact ‘Tahoe Only’ seal will be launched. As of 4/26/2020, boat inspection stations are closed until further notice. If your boat does not have an intact ‘Tahoe Only’ seal, we cannot launch the boat. For the latest information regarding boat inspection availability check the Tahoe Boat Inspection website here.

Launching

Customers will be responsible for the removal of their boat cover and operation of the boat’s battery switch, if applicable, until further notice.

Current Customers: 

  • Launch: All launch requests must be made through the BoatCloud App. You will be notified by text alert or staff that the dock is clear and your vessel is ready to board and shove off.
  • Haul-out: All haul-out requests must be made through the BoatCloud App by selecting the “ready to stow” option. Dry storage customers must be ready to stow, and boat side tied in the harbor 15-minutes prior to close to allow time for the boat to be hauled out the same day.

Future Customers: 

  • All confirmed i.e. paid in full, future customers will receive an email with BoatCloud login information.
  • Launch: If you require an initial launch of the boat from the trailer, please indicate this in the notes field of the launch request and allow for additional time to accommodate this request. Please make sure you have an intact ‘Tahoe Only’ seal before you arrive.
  • Haul-out: If you require a final haul-out of the boat to the trailer, please indicate this in the notes field of the launch request and allow for additional time to accommodate this request. Please also make sure you indicate if you would like to have a ‘Tahoe Only’ seal placed on the boat before you depart.

Outside Customers: 

  • The marina is not launching outside customers, i.e. a customer without a current storage or service reservation until further notice.

BoatCloud

In an effort to better serve our valued storage customers, the Homewood High & Dry Marina has implemented the latest reservation technology available to marinas.  The “BoatCloud” system is 100% web-based and touchless, allowing storage customers the ability to manage their boat movements from the convenience of any web-enabled device, including a mobile app for your smartphone.

The new BoatCloud system provides a way for our staff and guests to stay safe and adhere to social distancing products. This new system will require guests to make a reservation time for their boat launch, resulting in fewer guests being on-site by staggering boat launch times. We will not be accepting boat launch requests on-site.

All Marina storage customers, both buoy and dry rack, can access BoatCloud from any browser or through the free mobile app.  Each customer can make reservations up to 30 days in advance, with little as 30 minutes lead time, and can have 4 reservations in the system at one time.

Homewood High & Dry Marina staff will trigger emails to each customer that will provide a link to set your password to access your account.  Please watch for this email and follow the link to set your password before attempting to login.  Please our website to access additional training videos and links. 

Homewood High & Dry Marina Safety Measures:

COVID Infographic

You are required to:

  • Stay home if you are not feeling well or experiencing symptoms including but not limited to coughing, fever, shortness of breath, gastrointestinal symptoms; or if you have been in contact with someone who has been either diagnosed with COVID-19 or has been asked to self-quarantine by a public health official (whether or not you feel unwell or are experiencing symptoms).
  • Maintain a minimum of 6 feet distance from those not in your immediate household at all times

Our employees are required to:

  • Participate in COVID-19 safety and sanitation training
  • Adhere to our comprehensive cleanliness standards and continue to use cleaning products approved for use by the EPA and proven to be effective against viruses
  • Wear a face mask when working with customers or near other employees
  • Maintain a minimum of 6 feet distance from others at all times
  • Stay at home if ill or not feeling well

Other safety measures being implementing resort-wide:

  • Contactless payment options will be implemented when possible including paying online or over the phone.
  • When contactless pay is not possible, employees will sanitize payment options (card readers, Square tablets, pens) between every customer.
  • Employees will wear gloves when handling cash. Gloves are to be disposed of between customers.
  • Employees will wash or sanitize hands between customers.
  • The number of people allowed on our properties will be limited at any given time to ensure that physical distancing can be maintained. Guests should plan to visit in groups of 10 people or fewer.
  • When parking on our properties, guests should provide extra space between parked cars by parking in marked parking spaces or as directed by a parking attendant
  • Cleaning and sanitizing procedures have been increased in frequency in all high-contact places including bathrooms, entrances and exits, door handles, tables and seating areas
  • Hand sanitizer will be available at all payment and check-in locations
  • Only one group at a time will be permitted inside resort offices and/or 6’ or more between groups in line at outdoor kiosks
  • Where possible plastic barriers have been installed between guests and employees

Updated: 5/21/2020 

Public opening on schedule for June 1 

Many of you have been calling and emailing us about our planned opening day and we know that you are anxious to get back on the water. We are happy to report Homewood High & Dry Marina received 2020 Tahoe Only stickers from the TRPA and we are aiming for a public opening date of June 1 While we believe boating on Lake Tahoe is a great way to social distance within family groups, it is required, for both our staff and guests, that we have plans in place regarding sanitation, employee training, and supplies before we welcome you back.   

We are continuing to systematically work through boat activation requests and other necessary preparations for the summer season, however operations were delayed several weeks in the spring In a typical year we would start hauling and activating boats mid-April, however due to COVID-19 related restrictions we were not able to begin hauling until May 1.   

Please remember, initial activation requests were due on April 5th. Requests that were completed by April 5th have taken priority and continue to be completed systematically in the order they were received, delivering boats as close as possible to the date requested.   Any activation requested with less than 7 business days’ notice will incur a “rush activation” fee.  

In conjunction to the work our team has been doing regarding boat preparationswe have been working directly with several agencies including the Tahoe Marina Association, Placer County, and the TRPA over the past few months to implement best practices and requirements, creating a full COVID-19 operational reopening plan. 

Upon reopening, we will have new policies and procedures in place to provide a safe environment for each of our guests and employees, which we will continue to update on our website in full detail. We ask that you take time to read through our new requirements for the health and safety of you and our employees. 

We know you are eager to visit, but the marina is still closed to the public and we ask that you please give us some distance until our opening day.  Our team has been working hard to get the marina ready and any unscheduled onsite visits takes the staff away from tasks and slows down our progress. When the marina does reopen to guests, all customers will be required to make a reservation or an appointment for all requests, including boat service, boat sales, launches, buoy boat rides, etc 

The best way to receive updates on our reopening will be here on our website. This is what we are updating first and will provide the most detailed information.  

Thank you for your understanding, patience, support, and patronage. We know our business is more than just a boat storage service, our business is about bringing families and friends together and providing a gateway to access Lake Tahoe. We are so glad that you continue to let us be a part of that experience and cannot wait to welcome you back. 

Safety Aware Program


Updated: 5/10/2020

To our marina guests, family, and friends:

It has been two weeks since our last communication and we wanted to share what we know at this time regarding summer boating on Lake Tahoe. We are just as anxious as you to get out on the water, however, “Tahoe Only” stickers have not been distributed for the area and boat launches are not permitted. The TRPA issued a press release on May 8, 2020 explaining that “Tahoe Only” stickers will be provided in a phased approach starting with marinas and boats that are currently sealed, which includes most of our customers.

The full TRPA press release can be found here.

More information regarding Tahoe Boat Inspections can be found here.

Once we receive the stickers, we will also need to receive approval from officials to reopen the marina to the public. We are optimistic that the “Tahoe Only” sticker phased plan puts the marina in a good position to launch boats during one of the first phases, however, an exact distribution date for stickers and reopening has not yet been announced.

Over the past two weeks, our team has been working within limited basic operations to prepare for the season, including opening our facilities, activating boats, and hauling boats out of our storage facilities. We will provide another update within the next two weeks or when we receive more information. During the marina’s closure, all customers, guests, and vendors are not allowed on-site without a scheduled appointment. Please contact us at [email protected] with any questions.

Once lake access is permitted, Homewood High & Dry Marina will utilize new measures designed specifically for the health and safety of our customers and employees, including launch time reservations to mitigate any potential congestion or crowding at the dock. These newly established guidelines will be monitored and adjusted accordingly.

Some of these new procedures include:

  • The use of masks and social distancing
  • New wayfinding signage
  • All boaters will be required to reserve a “launch time” prior to arrival through the Marina’s new BoatCloud reservation system.
  • Newly designated staging areas or “Welcome Areas” will be available to those waiting for their BoatCloud reservation.
  • Customers will be responsible for the uncovering and covering of their boat cover and operation of the boat’s battery switch, if applicable, until further notice.
  • Loading and Unloading are planned to be available on the Fawn street entrance but long-term parking in the Marina parking lot will not be allowed. Long term parking will be available in parking Lot #6 at Homewood Mountain Resort, directly across Highway 89 from the Marina.

Further details will be released upon opening. In the meantime, we would like to encourage you to download the BoatCloud app so you are ready to begin using it when lake access is permitted. More information here.

All Marina storage customers, both buoy and dry rack, can access BoatCloud from any browser or through the free mobile app. Once activated, each customer can make reservations up to 30 days in advance, with little as 30 minutes lead time, and can have 4 reservations in the system at one time.

BoatCloud login and password information will be sent to customers with current storage reservations when there is more certainty about our public opening date.
Please have patience as we work on navigating this new software and process.

For your convenience, please visit our website to access a training video and links to download the mobile app.


Updated: 4/23/2020

We trust that this finds you and your family safe and healthy.

We have continued to monitor the situation regarding COVID-19 and with the mandated shelter in place for California combined with other policies from local, regional, and state officials, the Homewood High & Dry Marina is pushing back the originally scheduled opening date of May 1. The primary deciding factors are the delay of the “Tahoe Only” inspection sticker distribution and the launch restriction on Lake Tahoe. Currently “Tahoe Only” stickers have not been issued for the region and boat inspection stations remain closed while the agencies are working on revised timing for both.

As many of you are long term Marina customers and accustomed to the seasonality of Lake Tahoe, you know that May temps are often cooler and unpredictable compared to the rest of the summer season. While our delayed opening is certainly disappointing, we expect that it will not affect many of our storage customers because many of you did not request access to your boat until late May or June.

We are as anxious as you to get out on the water and enjoy the peace this beautiful place can offer in these uncertain times, we thank you for your understanding and patience. We continue to follow protocols passed down by local, regional, and state agencies and will continue our ramp-up to summer over the next month and hold the safety of our employees, customers, and community as our top priority. We will provide more information regarding our opening date within two weeks, when we have more definitive answers regarding restrictions on Lake Tahoe. Please continue to check back for updates as well.

FAQ

 May 1 Boat Activation Requests

All boat activation requests for May 1 were due on April 5, 2020. If you have not filled out your boat activation request by that date, we had not scheduled it for activation. If you did request to have your boat activated at the beginning of May, and we have not reached out to you already, please contact [email protected].

Please note at this time we are not able to launch boats on Tahoe, so we are unable to lake test them after activated. Boat activations will not be fully completed until we are able to launch boats.

Winter Storage Customers

Winter storage contracts currently run through May 31, 2020. If you are a winter storage customer your boat is continuing to be stored at our facility. We continue to monitor the COVID-19 situation daily and will be providing updates, regarding when you can pick up your boat, within the next two weeks.

We also want to remind you that we offer a delivery service at a rate of $130 per hour. This would allow us to deliver the boat directly to your buoy, lift, or slip and save you a trip to the Marina. If this is an option you are interested in please reach out to [email protected] to discuss details.

If you have not filled out your activation form yet, you can fill out the form via DocuSign here. Please fill it out as soon as possible so we can continue to plan our activation schedule.

If your winter storage plans have changed and you are interested in summer boat storage options please let us know, we are here to help however we can. Please note that we do have limited space in our buoy field and dry racks, and contracts are first come first served.

When will you be open?

We continue to monitor the situation regarding COVID-19 and considering local, regional and statewide policies and the restriction of launching boats on Lake Tahoe, we are pushing back our public opening date of May 1. At this time, we do not have an exact opening date determined and will be providing updates within two weeks or as soon as we receive more information.

Will my boat be ready when the lockdown is lifted?

Your boat will be ready by the activation date you requested unless notified otherwise. If you have not filled out your activation form yet, you can fill out the form via DocuSign here.

Can we change the date we want the boat activated and ready for use?

Yes, please reach out to [email protected] for any changes or requests.

When is the latest we can submit our activation to have the boat ready by a certain date?

Any activation requested with less than 7 business days’ notice will incur a “rush activation” fee. Activation requests that were submitted by the April 5th deadline take priority and are completed on or as close as possible to the requested date. In a normal year, there is typically a 2-3 week preseason lead time and a 3-week lead time around July 4.

There is no guarantee your boat will be activated by your requested date, but we strongly recommend that you fill out your activation request as soon as possible. You can fill out the form via DocuSign here. For additional activation questions please reach out to [email protected].

What procedures will the Marina adopt to ensure the safety of customers?

Our team is committed to maintaining a high standard of cleanliness, which includes frequent sanitation and disinfection.

We have taken actions that include:

  • Additional guest sanitization stations
  • Availability of additional sanitization and disinfection products for use by our employees
  • Increasing the frequency of cleaning and disinfection throughout the property, with a heightened focus on high touch areas such as door handles/push bars, fuel stations, forklifts, countertops, keypads, remote controls, railings, light and fan switches, and restroom surfaces
  • Employees have been instructed to stay home if sick or feeling symptoms of illness, and good hygiene and sanitation practices are being emphasized, including frequent hand washing
  • Frequent monitoring of handwash stations to ensure they are properly stocked with hand soap and paper towels
  • We are mandating that all staff wear facemasks

Upon opening the Marina, we will take further steps to reduce exposure and enforce social distancing. Please continue to check back on our policies as we get closer to our opening date.

  • Operate with a reduced customer density on our docks to maintain social distance, for both Dry Storage and Buoy Field Customers, including requiring guests of different parties to wait in our loading ramp until the party in the launch bay
  • Staggering guest launch times by utilizing a reservation-based protocol. More information to be released shortly.